Refund Policy

At Lush Living, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

  1. Eligibility for Refunds:

    • To be eligible for a refund, the item must be returned within 7 days of purchase.
    • The item must be unused, in its original packaging, and in the same condition as received.

  2. Refund Process:

    • To initiate a refund, please contact our customer support team.
    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the item received is defective or damaged.
    • We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of the returned item without tracking.

  4. Exchanges:

    • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
    • We may require photo evidence of the damaged or defective item before processing your refund or replacement.

  6. Non-Refundable Items:

    • Certain items may not be eligible for refunds, including gift cards and clearance items. Please check the product details for any specific refund restrictions.

  7. Contact Us:

    • If you have any questions or concerns regarding our refund policy, please reach out to our customer support team.

Please note that Lush Living reserves the right to update or modify this refund policy at any time without prior notice. By making a purchase with us, you agree to adhere to the terms and conditions outlined in this refund policy. Thank you for choosing Lush Living!